By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The main purpose of the Trade Service Professional’s role is to provide a tailored top quality service to Citi’s clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios.

Key Responsibilities:

• Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding
• Work with product and sales teams to address and resolve customer issues efficiently
• Deliver prompt and professional solutions to our customer inquiries via Phone, Mail, Fax or email
• Maintain regular proactive calls with managed clients across all segments portfolios for Trade Operation
• Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios
• Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements
• Client Service Reviews for Trade services with focus on individual client scorecards
• Focus on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP
• Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams
• Work with product and sales teams to address and resolve customer issues efficiently
• Develop strong engagement and alignment with TTS Product & Sales teams to cater to the Trade clients and resolve client concerns efficiently

Qualifications:

• Min. 5 years of experience within trade finance operations/services management
• Excellent written and verbal communication skills in French and English
• Ability to prioritize and organize own workload
• Excellent customer service skills
• Assertive & strong teamwork/interpersonal
• Multi-tasking a must requirement
• Proficiency with Excel, Word and other MS office applications
• Bachelor’s/University degree or equivalent experience

What we can offer you:

By joining Citi in Nairobi , you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Please include your CV in English only.

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Job Family Group:

Operations - Transaction Services------------------------------------------------------

Job Family:

Cash Management------------------------------------------------------

Time Type:

Full time------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Sta