We are Oxygen 8 Group, a global technology solution provider of multi-channel solutions with operations in over 32 countries.

We are looking for a Call Center Representatives who will be the liaison between Oxygen 8 Group and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Main responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Preferred minimum qualifications:

• Bachelor’s degree in any related field.

• Previous experience in a customer support role is required

• At least 2 years’ experience in a similar role.

• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively
• Customer focus and adaptability to different personality types

If you meet the above set minimum qualifications, we’d like to meet you. Please send us your application to: hr@oxygen8group.com so as to reach us on or before 30th November, 2020.

Please indicate the position applied for on the email subject line.

Only shortlisted candidates will be contacted. Oxygen 8 Group is an equal opportunity employer.