Business Team Supervisor/Leader
| Location | Nairobi, Kenya |
| Date Posted | April 19, 2021 |
| Category |
Sales and Marketing
|
| Job Type |
Full-time
|
| Currency | KES |
Description
Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks such as Fire, Marine, Aviation, Personal Accident, Motor, Liability, Agriculture, Property, and Micro Insurance. We also underwrite Health Insurance i.e. Corporate, Individual & Family Health Insurance. APA Life Assurance is one of the leading insurance companies in Kenya providing Life Insurance and Pension benefits.It has been recognised as The Best Insurance Company in Claims Settlement (Life Business). Our Individual products, APA Elimu,Pumzisha, Imarika and HosiCare aim to protect generations as well as help people from all walks of life to meet common needs.
Key Primary Responsibilities
- Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
- Identifying and referring insurance risks that require reinsurance arrangements ;
- Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
- Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
- Addressing reconciliation issues in liaison with the finance department;
- Responding to internal and external audit queries and implementation of recommendations;
- Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
- Complying with statutory, regulatory and internal control processes at the business units;
- Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;
- Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;
- Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
- Developing departmental budget and business plans to achieve the set company targets;
- Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
- Participating in company CSR and brand building activities in liaison with other departments;
- Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
- Implementing interdepartmental SLA in liaison with other departmental heads;
- Participating in management meetings, projects and committees as assigned
ACADEMIC QUALIFICATIONS
Bachelor’s degree in Actuarial Science or an equivalent.
JOB SKILLS AND REQUIREMENTS
- Leadership skills
- Teamwork skills
- Interpersonal and Communication skills
- Analytical skills
PROFESSIONAL QUALIFICATIONS
ACII/Diploma in Insurance
EXPERIENCE
At least 6 years relevant experience