Branch Service Manager Mombasa
Location | Nairobi, Kenya |
Date Posted | May 5, 2021 |
Category |
Banking
|
Job Type |
Full-time
|
Currency | KES |
Description
Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking.
Description
- Ensure effective / efficient implementation of bank-wide policies with respect to branch operations
- Supervise the administration of the vault through effective treasury management
- Ensure proper documentation of all transactions and authorise transactions within approval limits
- Review and approve retail credit applications within stipulated guidelines / limits
- Supervise activities of operations staff to ensure timely and efficient service delivery to customers
- Supervise counting of vault cash and verify agreement with cash register
- Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
- Perform random batch checking of transactions by subordinates and query exceptional transactions
- Verify for correctness the net position of branch account
- Enforce compliance of transfer/swap of vault cash above branch holding limits
- Perform other duties as assigned by Regional Head
Requirements
Required Knowledge, Skills and Abilities
- Good knowledge and understanding of banking operations (domestic and international)
- Excellent Administrative skills
- Good Procurement & employee management skills
- Excellent customer service capabilities
- Good negotiation and conflict resolution skills
- Good Oral & Written communication
- Good documentation and process management skills
- Initiative
- Documentation skills
- Entrepreneurship/ taking ownership
- Analytical Skills/ Problem solving
- Self-Management
- Interpersonal Skill
- General managerial/ administration
- Team building / conflict management
- Coaching
- Leadership / Influencing
- Organisation and coordination skills
Generic Skills Supervisory skills