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Branch Manager Job Octagon

at Branch Manager
Location NAIROBI, Kenya
Date Posted July 5, 2025
Category Administration
Business Development
Human Resource / HR
Management
Job Type Full-time
Currency KES

Description

Branch Manager Job. Administration Jobs In Kenya

The Branch Manager is pivotal in driving the business towards achieving its strategic goals at the branch level. This role entails developing and implementing robust business strategies to foster growth in top-line revenue, profitability, market share, and client acquisition. The Branch Manager will oversee all aspects of branch operations, ensuring alignment with the company’s overall objectives.

Responsibilities

  • Develop and implement comprehensive strategies for the growth of products, services, and solutions in alignment with company objectives.
  • Identify and capture new market opportunities through targeted direct marketing efforts.
  • Foster strong relationships with existing clients by participating in Board of Trustees (BOT) meetings with Customer Relationship Managers (CRMs), organizing open forums, and cross-selling additional products.
  • Drive product portfolio diversification through continuous innovation and development.
  • Expand market share by implementing targeted selling and segmentation strategies.
  • Plan and execute direct sales and marketing activities, including physical visits, emails, and telemarketing, to prospective clients.
  • Implement and monitor agreed-upon budgets, sales volumes, product mixes, and timescales.
  • Respond to and follow up on sales inquiries via email, telephone, and personal visits.
  • Maintain and develop relationships with existing and new customers through planned individual account support, coordinating with internal departments and account managers.
  • Engage in activities that promote business and organizational development.
  • Attend relevant training sessions to enhance knowledge and skills, ensuring staff are consistently well-trained.
  • Maintain and update a computerized customer and prospect database on a weekly basis.
  • Develop innovative ideas and create offers for direct mail and marketing campaigns targeting SMEs and large corporations.
  • Monitor and report on business activities, providing relevant information to management for review and decision-making.
  • Conduct market research, including competitor analysis and customer surveys, and provide recommendations to management.
  • Maintain and report on the suitability of equipment and software for branch operations.
  • Liaise and attend meetings and other company functions as scheduled.
  • Compile weekly and monthly production reports for the unit.

Office Administration (5%)

Coordinate all office activities and resources to ensure smooth operations, including office cleanliness and infrastructure maintenance.

Human Resource Management (5%)

  • Periodically appraise and enforce the performance of branch staff.
  • Ensure timely issuance and review of Key Performance Indicators (KPIs) and job descriptions for all staff.
  • Implement HR policies and procedures at the branch level.
  • Communicate any potential disciplinary matters with HR and the line manager.
  • Identify staff training and development needs and recommend actions, including upskilling, to the line manager.
  • Manage staff leave effectively.
  • Participate in staff recruitment as needed.

Strategic Plan Implementation (10%)

  • Develop and implement the branch’s departmental strategy for product, service, and solution growth in line with the overall organizational strategy.
  • Conduct and review SWOT analyses for the branch unit, identifying opportunities for growth.
  • Develop strategies to maintain competitive advantage.

Relationship Management and Customer Service (5%)

  • Follow up and resolve all customer issues, queries, and complaints.
  • Make courtesy calls to maintain contact with existing clients, in conjunction with the Client Servicing Team, aiming for cross-selling opportunities.
  • Inform clients about new products and prepare reports for review.
  • Undertake client relationship management duties for assigned existing clients.

Risk and Compliance (5%)

  • Identify, manage, mitigate, control, and report risks to the line manager.
  • Adhere to policies and procedures that support risk mitigation and control.

Education

  • Bachelor’s degree in Business Administration, Marketing, Sales, Public Relations or a related field.
  • Minimum of 5 years of experience in a similar role, preferably in the financial services sector.
  • Proven track record of achieving sales targets and business growth.
  • Excellent knowledge in pension and insurance industry
  • Good knowledge of retirement benefits solutions or general investment accounting.
  • Proficiency in CRM software and MS Office Suite.
  • Ability to conduct market research and analyze data to inform decision-making.
  • Excellent organizational and time-management skills.
  • Ability to manage risk and ensure compliance with company policies.
  • Strong leadership and presentation skills.
  • Excellent organizational and effective communication skills.
  • Good interpersonal skills and the ability to build and maintain relationships.
  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
  • Mature, credible, and comfortable in dealing with senior company executives.
  • Reliable, tolerant, and a determined team player.
  • Numerate and strategic thinker with the ability to analyze data and inform decision-making.

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