Assistant Customer Care Officer
Location | Nairobi, Kenya |
Date Posted | August 6, 2021 |
Category |
Administration
NGO |
Job Type |
Full-time
|
Currency | KES |
Description
Reference No
KUCCPS 057/21
Job Grade VIII
Report To Manager, Corporate Communication
Job Purpose
The job holder performs customer service roles for the realisation of a satisfying and exciting service experience for the Placement Service clients and stakeholders.
Job Responsibilities
- Handling inquiries through the call centre, the reception area and social media platforms regarding various issues or redirect them to the relevant office/officer;
- Maintaining customer register and complaints register as guided;
- Giving out information on the services offered by the placement service; and
- Assisting with the recording, filing and retrieval of customer service matters and complaints.
Minimum Job Qualification
- Have a minimum of three (3) years relevant work experience in the Public Service or in the Private Sector;
- Have a Diploma in any of the following: – Journalism, Mass Communications, Public Relations other relevant and equivalent qualification from a recognized institution;
- Be proficient in computer applications.
- Fulfill the requirements of Chapter Six of the Constitution; and
- Show merit and ability as reflected in work performance and results.