Assistant Customer Care Officer
| Location | Nairobi, Kenya |
| Date Posted | July 14, 2021 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | KES |
Description
The Kenya Universities and colleges Placement Service (KUCCPS) is a corporate body established under the Universities Act 2012 to succeed the Joint Admissions Board (JAB). The Service is governed by the Placement Board. In the performance of its functions, the Placement Board seeks to promote equity and access to university and college education, by among other things, developing criteria for affirmative action, for the marginalized, the minorities and persons with disabilities. The placement Board also seeks to establish a criteria to enable students access the courses for which they applied taking into account the students’ qualifications and listed priorities. Notwithstanding any other provisions of this Independent Part, a university or college may independently admit students to its programmes in accordance with its approved admissions criteria.
Reference No
KUCCPS 057/21
Job Grade
VIII
Report To
Manager, Corporate Communication
Job Purpose
The job holder performs customer service roles for the realisation of a satisfying and exciting service experience for the Placement Service clients and stakeholders.
Job Responsibilities
- Handling inquiries through the call centre, the reception area and social media platforms regarding various issues or redirect them to the relevant office/officer;
- Maintaining customer register and complaints register as guided;
- Giving out information on the services offered by the placement service; and
- Assisting with the recording, filing and retrieval of customer service matters and complaints.
Minimum Job Qualification
- Have a minimum of three (3) years relevant work experience in the Public Service or in the Private Sector;
- Have a Diploma in any of the following: – Journalism, Mass Communications, Public Relations other relevant and equivalent qualification from a recognized institution;
- Be proficient in computer applications.
- Fulfill the requirements of Chapter Six of the Constitution; and
- Show merit and ability as reflected in work performance and results.