• Applications Monitoring – Continuously tracking the performance and availability of banking applications, such as core banking, payment systems, integrations with third party applications.
• Troubleshooting & Incident Management – Quickly identifying, diagnosing, and resolving application issues that may impact business operations.
• User Support – Providing level 2 support to the business.
• Project support – be a subject matter expertise in supporting value-added services and project implementation.
• Change Management – Coordinating application updates, patches, and new releases to minimize disruption to business operations.
• Performance Optimization – Analyzing application performance metrics and implementing improvements to enhance speed, reliability, and efficiency.
• Security & Compliance – Ensuring that application support activities adhere to stringent industry security standards and regulatory requirements.
• Disaster Recovery & Business Continuity – Participating in the development and testing of recovery plans for critical banking applications.
• Vendor Liaison – Collaborating with partners and third-party service providers to resolve complex issues and manage service level agreements.
• System Integration – Assisting in the integration of various business applications to ensure seamless data flow and functionality.

Qualifications/certifications

• Educational Background – A degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Technical Skills – Proficiency in programming paradigms (Java, Python, SQL), operating systems (Linux, Windows), and database management.
• ITIL Certification – Knowledge of IT Service Management (ITSM) frameworks, such as ITIL, is added advantage.
• Project Management Training – Certifications like PMP or Agile methodologies is an added advantage.
• Security & Compliance Knowledge – Understanding of cybersecurity best practices and regulatory compliance is added advantage.
• Problem-Solving & Analytical Skills – Ability to diagnose and resolve complex technical issues efficiently.
• Communication & Collaboration – Strong interpersonal skills to work with cross-functional teams, vendors, and end-users.

Experience

• Industry Experience – Prior experience in application support, particularly in financial services, banking, or insurance.
• 3 years minimum –in financial services, banking, or insurance.

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