• Allocate tasks to the team, supervise, check and monitor progress of tasks executed by the team, guide, motivate, and assist where needed.
• Set team function priorities.
• Ensure an SOP/LWI is in place with the main customers, and ensure this is being adhered to by both the customer and Airflo.
• Handle escalations from the team.
• Review the performance of individuals as per set KPIs.
• Identify new potential customers and, within the team, communicate and pursue onboarding these customers with the company.

Operational Processes

• Have an overview of day-to-day and weekly planning and guide the team. Ensure the daily planner is updated correctly and on time.
• Organize low- and high-season planning for all clients with the guidance of the line manager.
• Define the preferred carriers for line flight shipments.
• Follow up on claims (internal and airline) and update the claims department.
• Coordinate where necessary with OKAM and B&P where required for any shared clients.
• Handle all team administrative responsibilities. E.g., duty roster, farm visits, leave plans, stationery, etc.

Stakeholder management

• Contact line flight carriers for rates and liaise with the pricing team for quotations.
• Communicate with shippers/consignees on the best capacity planning options based on pivot weight, airline equipment, and number of boxes.
• Handle and manage customer escalations on any issues until they are closed conclusively.
• Follow up on new client onboarding to completion.

Compliance

• Adhere to all health and safety SOPs of the company.
• Have the highest degree of integrity as guided by company policies.

Requirements

• “O” Level (KCSE) B-.
• Diploma in any relevant commercial course/aviation course (preferably IATA forwarding).
• Hands-on experience of at least 4 (four) years and above
• Proficiency in Microsoft® Office Software (Excel®, Word®, PowerPoint®, and others)
• Experience with CargoWise or a similar TMS will be an added advantage

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