Aftersales Manager

at Simba Corporation Limited
Location Nairobi, Kenya
Date Posted February 6, 2023
Category Sales and Marketing
Job Type Full-time
Currency KES

Description

Simba Corporation is an integrated business group headquartered in Nairobi, Kenya with controlling interests in such diversified fields as motor sales and service, hospitality, investment and financial services. Simba Corporation has grown from a modest used-car sales enterprise, founded in 1948 by Mr. Abdul Karim Popat, into one of Kenya’s most successful indigenous commercial organizations with a rich heritage in motor vehicle sales and service.At Simba, we take pride in always creating value in the business we do- most especially for our customers. The singular tenet we stand by is to ensure that our customers have confidence in our products and services through accessibility, reliability and transparency. Simba is a member of KAM (Kenya Association of Manufacturers), KEPSA (Kenya Private Sector Alliance), KMI (Kenya Motor Industry Association), FKE (Federation of Kenya Employers),among others and in 2016, signed the code of Ethics for business in Kenya under the United Nations Global Compact Network- Kenya. OUR MISSION Our mission is to establish a pan-African corporation creating value for our customers, employees, investors, partners and suppliers through mutually beneficial relationships, efficient operations and financial prudence. OUR VISION To be a trusted, innovative, and diversified world-class pan-African corporation

Purpose:

Develop Deluxe Trucks and Buses Aftersales business in order to provide the highest possible standard of customer service, revenue and contribution.

Being responsible for the smooth and efficient operations of the workshop, ensuring that staffing and work is well scheduled; service is carried out to the highest levels of quality; required parts are available for sale and for service; and customer relations are maintained and continuously enhanced, in line with Simba Corporation’s policies and standards.

Primary Responsibilities

  • Build, lead, motivate and develop a highly successful team that achieves DTBL’s Aftersales business objective
  • Coordinating Aftersales activities with the Principals and Dealers, in close liaison with MD and GM Aftersales.
  • Manage all Service and Technical aspects for the full range of products with the objective of achieving the set targets
  • Coordinate the scheduling of Technicians and manage their field activities and utilization.
  • Prepare budgets for Service and Parts in collaboration with the MD and GM Aftersales and work with them to maximize performance and achieve set targets.
  • Assess and develop infrastructure improvements for the workshop.
  • Work with the Marketing team to develop and implement Aftersales marketing initiatives.
  • Work with the MD and GM Aftersales to spearhead business development activities for the Aftersales business.
  • Develop, implement and periodically review policies, operating procedures and processes within the DTBL Aftersales Department.
  • Ensure the required level of training for all DTBL Aftersales staff.
  • Create and promote “Menu Pricing” services and develop marketing opportunities for all locations.
  • Develop, document and maintain a Quality Assurance program for DTBL.
  • Work with the Head of Business Development to promote and improve Customer Service levels.
  • Intervene in managing Customer complaints, where appropriate, with the aim of resolution.
  • Assess tool and equipment requirements, and make sure that the right tools are available to carry out the work required.
  • Ensure periodic workshop maintenance routines are carried out in the workshop.
  • Ensure staff-related activities such as leave, training, appraisals are carried out as required.
  • Ensure all warranty issues are managed effectively and in a timely manner.
  • Maintain Health & Safety and Environmental standards within DTBL Aftersales outlet.
  • Prepare and submit requisite Aftersales reports to the MD, GM Aftersales and Head of Parts.
  • Perform any other related duties as assigned by the immediate supervisor.

Requirements

Academic Qualifications

  • Bachelor’s Degree in Mechanical Engineering, or equivalent.

Professional Qualification

  • Member of International Motor Industry / Management Institute.

Experience

  • Minimum of 10 years’ relevant experience within the motors Industry.
  • Minimum of 5 years’ experience in a management position

Skills

  • Good knowledge of Motor Vehicle Mechanics.
  • Good organizational and coordination skills.
  • Budget-management skills and proficiency
  • Excellent interpersonal and management skills.
  • Excellent written and verbal communication skills
  • Computer literacy, and familiarity with standard office computer applications.
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