Account Manager JTL-SS-AM-07-25 | Sales | Contract

 Posted on July 17th, 2025 |  Expires on July 31st, 2025

ACCOUNT MANAGER ROLE

We are looking for a competent individual to fill the position of Account Manager whose role will be to build, maintain and grow customer base and relationships.

KEY JOB RESPONSIBILITIES FOR ACCOUNT MANAGER ROLE

• Developing strong relationships with customers, connecting with key business executives, and stakeholders;

• Act as a primary point of contact for clients, helping them achieve their objectives by providing tailored solutions and services;

• Build and maintain strong, long-lasting relationships with key decision makers;

• Identify and pursue new sales opportunities within existing accounts and beyond;

• Monitor accounts’ health and ensure customer satisfaction through regular check-ins;

• Resolve client issues and complaints promptly to improve customer experience and retention;

• Negotiate and contract, close and manage service agreements including conducting regular customer reviews with customers to assess service delivery and propose improvements;

• Ensure timely and successful delivery of solutions according to customers’ needs and objectives;

• Provide regular reports on account performance, sales activities, pipelines and forecast to management;

• Analyse market trends, customer needs and competitors’ offerings to stay competitive;

• Take the lead in tendering and tender management for both technical and financial proposal and proactively follow up;

• Stay updated on the JTL’s services, products, and solutions;

• Understand industry trends and emerging technologies;

• Assist with challenging client requests or issue escalations as needed;

• Keep clients satisfied and engaged with our products and services in the long run.

QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

• Bachelor’s degree in business, Marketing, Telecommunications or any other related field.

• Proven 4 - 5 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role

• Proficiency in CRM software and Microsoft office

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.

• Ability to understand technical concepts and translate them into business solutions

• Analytical skills with a proactive approach to problem-solving.

• Brand Ownership and integrity is key; high level of customer focus and a commitment to delivering results

• Proven track record managing clients’ relationships and achieving sales targets.

Location: Nairobi

Department: Sales

Job Type: Contract