This individual processes new orders, prepares customer correspondences, resolves customer issues/complaints to ensure customer satisfaction.

Responsibilities

• Receive and process incoming orders for merchandise via mail, phone, or email.
• Evaluate all orders and ensure accuracy of all forms and inform management for all incomplete orders.
• Handle customer-service-related inquiriestactfully, courteously, and in a timely business manner.
• Handle customer feedback, inquiries, complaints and requests that come through the Company’s various communication channels.
• Data entry, tracking orders, and ensuring the customer gets the proper item.
• Reaching potential clients through effective telephone marketing.
• Explain the products to customers via telephone.
• Verify all client information to deliver all products.

Qualifications

• Diploma in Business Administration
• Mandatory technical skills in using PCs and Microsoft Office applications.
• Experience in Telesales or Telemarketing will be an added advantage
• Strong organizational skills.