Q Commerce Account Management Lead at Glovo

at Glovo
Location NAIROBI, Kenya
Date Posted October 29, 2025
Category Administration
Communication
IT / Information Technology
Management
Secretary
Job Type Contract
Currency KES

Description

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering

Responsibilities

  • Build and maintain relationships with Top Glovo’s Partners in the country – establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
  • Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
  • Be responsible for our partners business performance, analyze their main KPIs and ensure growth
  • Prepare reports and dashboards to present to partners / use as source of operational improvements
  • Get feedback from our partners and translate it into product, marketing and operations improvement
  • Onboard new partners on our platform by providing them all the necessary tools and information
  • Meet monthly and quarterly objectives defined by the company
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • Report to the Head of Q-commerce

WHAT YOU WILL BRING TO THE RIDE

    • 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
    • Knowledge of the Retail & Grocery industry is a significant plus
    • Passion for technology, tools, and technical solutions to problems is highly appreciated
    • Proactive, organized, and obsessed with detail and accuracy
    • Problem solving with high analytical and commercial skills
    • Have excellent communication and negotiation skills
    • Autonomous and self motivated who is able to work in a highly demanding environment
    • Computer literate; good knowledge of Google Docs, MS Office and Salesforce
    • Full proficiency in English is a must
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