Assistant Recovery Manager at Mwananchi Credit Ltd
| Location | NAIROBI, Kenya |
| Date Posted | August 28, 2025 |
| Category |
Administration
Education / Teaching Management Operations Secretary |
| Job Type |
Full-time
|
| Currency | KES |
Description
Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.
Responsibilities
- Portfolio Monitoring & Risk Control
- Monitor overdue loan accounts and flag early warning
- Track PAR (Portfolio at Risk) across different aging categories g Watch, Substandard, Doubtful and loss
- Ensure accurate recovery records and timely updates in the
- Supervision & Team Support
- Assist the Head of Collections & Recovery in supervising recovery officers, investigators, and external agents.
- Provide field support in difficult recovery
- Train and mentor junior staff on collection strategies, customer handling, and
- Debt Recovery & Negotiation
- Oversee day-to-day recovery operations, ensuring adherence to
- Engage directly with delinquent clients through calls, visits, and
- Negotiate repayment plans, restructuring, or settlements where
- Escalate cases to legal or external agencies when
- Reporting & Compliance
- Prepare daily, weekly, and monthly recovery reports for
- Track recovery KPIs (recovery rate, PAR reduction, write-offs, CRB listings, ).
- Ensure compliance with internal policies, legal frameworks, and regulatory
- Liaise with legal, credit, and risk departments on recovery-related
- Strategy & Process Improvement
- Recommend new recovery strategies (digital collections, incentives, penalties).
- Support in developing policies to reduce delinquency and improve collection
- Contribute to process automation (dashboards, MIS, reminders).
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Qualifications & Skills
Educational Background
- Bachelor’s degree in Finance, Business Administration, Accounting, Banking, or related
- Professional certifications in credit management, debt recovery, or risk management are an added advantage.
Experience
- 3–5 years’ experience in credit recovery/collections within a financial
- Proven track record in debt recovery, portfolio monitoring, and team coordination.
- Experience handling legal recovery processes (court, collateral realization).
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Applying Instructions
Job Title: Assistant Recovery Manager Position
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Open Until: Sep 8, 2025
Responsibilities
Portfolio Monitoring & Risk Control
- Monitor overdue loan accounts and flag early warning
- Track PAR (Portfolio at Risk) across different aging categories g Watch, Substandard, Doubtful and loss
- Ensure accurate recovery records and timely updates in the
Supervision & Team Support
- Assist the Head of Collections & Recovery in supervising recovery officers, investigators, and external agents.
- Provide field support in difficult recovery
- Train and mentor junior staff on collection strategies, customer handling, and
Debt Recovery & Negotiation
- Oversee day-to-day recovery operations, ensuring adherence to
- Engage directly with delinquent clients through calls, visits, and
- Negotiate repayment plans, restructuring, or settlements where
- Escalate cases to legal or external agencies when
Reporting & Compliance
- Prepare daily, weekly, and monthly recovery reports for
- Track recovery KPIs (recovery rate, PAR reduction, write-offs, CRB listings, ).
- Ensure compliance with internal policies, legal frameworks, and regulatory
- Liaise with legal, credit, and risk departments on recovery-related
Strategy & Process Improvement
- Recommend new recovery strategies (digital collections, incentives, penalties).
- Support in developing policies to reduce delinquency and improve collection
- Contribute to process automation (dashboards, MIS, reminders).
Qualifications & Skills
Educational Background
- Bachelor’s degree in Finance, Business Administration, Accounting, Banking, or related
- Professional certifications in credit management, debt recovery, or risk management are an added advantage.
Experience
- 3–5 years’ experience in credit recovery/collections within a financial
- Proven track record in debt recovery, portfolio monitoring, and team coordination.
- Experience handling legal recovery processes (court, collateral realization).
Technical Skills
- Proficiency in loan management systems & MS Office (Excel, Word, PowerPoint).
- Strong reporting and analytical skills (dashboard preparation, data interpretation).
- Familiarity with regulatory guidelines on collections and
Soft Skills
- Excellent negotiation and conflict resolution
- Strong communication (written & verbal) and customer
- Leadership qualities with ability to supervise and motivate a
- Integrity, resilience, and ability to work under
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Mwananchi Credit Limited is Kenya’s leading provider of Logbook Loans and other Secured Emergency Loans. Established as Mwananchi Microlink Ltd on April 15, 2010, the company rebranded to Mwananchi Credit Limited on January 10, 2012, cementing its position as a trusted financial partner for Kenyans.
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