Customer Success Executive (Energy Sector) at Indepth
| Location | NAIROBI, Kenya |
| Date Posted | August 29, 2025 |
| Category |
Consultancy
Customer Service Education / Teaching Management NGO |
| Job Type |
Contract
|
| Currency | KES |
Description
Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food an…
Customer Success Executive (Energy Sector)
We are seeking a dynamic Sales Executive with proven experience in selling services to corporates across the energy sector. The ideal candidates will have deep sector-specific expertise and a strong track record in business development, client acquisition, and revenue growth.
Role & Responsibilities:
Responsibilities
Business Development & Client Acquisition
- Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.
- Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.
- Conduct in-depth consultations with prospects to understand their business challenges and position the company’s services as solutions.
Relationship Management & Stakeholder Engagement
- Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.
- Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
- NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.
- Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).
Sales Strategy & Proposal Development
- Tailored Solutions: Customize service offerings to meet sector-specific demands.
- Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.
Market Intelligence & Competitive Analysis
- Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
- Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.
Collaboration & Reporting
- Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.
- Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).
Requirements:
Required Skills & Competencies
- Engineering (Electrical/Mechanical), Energy Management, Environmental Science
Key Certifications:
- PMP (Energy Projects), Certified Energy Manager (CEM), LEED
Don't Keep Share!:
Applying Instructions
Your application should be sent to
hr@indepthresearch.org
on or before COB 11th sept, 2025. All document attachments should also be in PDF format. Quote the JOB TITLE in the subject of your email. Please be advised that candidates who have previously applied for this position should not reapply.