• Receive all in-bound stock items from other finished goods warehouses into the store after due inspection in line with the laid down policies and procedures.
• Continuously monitor and verify that the goods are intact and report any defects or nonconformity observed.
• Promptly issue items held in stock to the relevant recipients in correct quantities and in accordance with the approved policies and procedures.
• Ensure proper stock rotation is always practised in the warehouse and that First-Expiry-First-Out (FEFO) rule is strictly observed and adhered to eliminate expiries on shelf-life products as per stock policy and procedures
• Ensure correct dispatch of stock transfer orders to other finished goods warehouses/depots using STO quantities.

Quality control

• Confirm that the received stock items against approved STOs conform to the set quality standards requirements and are correctly and promptly posted into the system.

Documentation

• Perform customer invoices verification through the system to determine the authenticity of the delivery documents before dispatching the goods.
• Prepare and complete all necessary paperwork or data entry for production, quality, and safety records relating to the store.
• Maintain files/registers pertaining to dispatches, receipts, market returns, credit notes, stocks requisitions, stock transfers, etc.

Customer Service

• Coordinate with customer service and QSHE departments in inspecting the market returns to facilitate the issuance of credit notes.

Dispatch Accuracy

• Ensure correct dispatch of invoiced orders to the customers using invoice/dispatch note quantities.

Housekeeping 

• Coordinate for proper housekeeping, and a safe environment of the materials stores including the recommended temperature controls.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Diploma in Supply Chain Management or related field.

Professional Qualifications

• N/A

Experience 

• At least 2-year experience in a similar role
• Practical experience in use of MS packages and ERP systems

Competencies

Technical Competencies

• Knowledge of basic arithmetic (addition, subtraction, multiplication, division, and percent).
• Proficient in using Enterprise Resource Planning (ERP) systems to manage supply chain processes, enhance data accuracy, and improve overall efficiency.
• Demonstrate a basic understanding of managing financial records and ensuring the accuracy and integrity of financial information.
• Demonstrate an understanding of managing inventory levels, ensuring accurate tracking, and optimising inventory turnover to support operational efficiency.

Behavioural Competencies

• Demonstrate a commitment to enhancing processes and performance.
• Continuously seeks new opportunities to enhance products and services.
• Demonstrate a deep commitment to understanding and meeting customer needs.
• Employ logical reasoning and critical analysis to evaluate information and make sound decisions.
• Encourage innovative ideas and approaches to improve products and processes

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Job Purpose

This position is responsible for ensuring that finished goods/ products, locally produced and imported,  meet the set Food Safety & Quality standards, Statutory and Compliance requirements in distribution and trade. The jobholder is expected to handle all consumer/customer complaints in Kenya to safeguard KWAL’s market share and protect the company and brand image.

Main Responsibilities

Quality Monitoring

• Formulate an audit system to review the status of Distributors, Stockists and Customers outlets on a regular basis around the country from a Quality viewpoint.
• Identify trade quality gaps in the distribution channels,  formulate coaching and training programmes to address the identified gaps.
• Identify and implement standards on product handling in trade by Distribution and Customer Outlets that may impact positively on quality.
• Procurement trade samples monthly (including competitors’ product) for testing, analysis and sensory evaluations as a basis for measuring & monitoring Quality demerit index.
• Run In-Trade sensory evaluation and visits by technical Supply Chain teams in conjunction with salesforce.
• Quality surveillance in the trade to perform quality demerit assessment of the extrinsic and product displays in the outlets for informed feedback to operations on package attributes that may affect sales.
• Make regular reports and trends on prevailing quality challenges in trade for resolution and information to  commercial Teams.
• In conjunction with Crisis (incident) Management Team (MD’s office, Quality department, corporate affairs and Legal departments), manage widespread product quality related incidents that may appear in trade to avoid negative publicity on KWALs products in the market.
• Lead the implementation of Corrective and Preventive Actions (CAPA) related to trade quality.