Delinquency Officer – Tele-Collections (Salary Advance Loans)
| Location | NAIROBI, Kenya |
| Date Posted | July 17, 2025 |
| Category |
Communication
Customer Service Education / Teaching Management |
| Job Type |
Full-time
|
| Currency | KES |
Description
Our client, a fast-growing microfinance institution with a nationwide footprint, is seeking to recruit a hire a Delinquency Officer Telle-Collections to join its Nairobi Call Centre team.
The successful candidate will be responsible for ensuring the timely recovery of salary advance loans by engaging clients through calls, SMS, and email to negotiate and follow up on repayment plans.
Responsibilities
- Analyze delinquent client accounts to confirm default status, identify root causes, and recommend viable recovery strategies.
- Engage clients professionally via phone, SMS, and email to negotiate repayment plans, collect outstanding balances, and provide guidance on managing debt obligations.
- Monitor adherence to repayment agreements, escalate persistent defaulters appropriately, and collaborate with field collections, credit, and customer service teams to resolve account issues.
- Maintain accurate records by updating the debt management system after each client interaction, and submit daily performance reports with key insights and trends.
- Contribute to team development by supporting the onboarding and mentorship of new collections agents and identifying opportunities for process improvement.
Requirements:
- Diploma in a relevant field from a recognized institution.
- Minimum 2 years of experience in debt collection, preferably in tele-collections for salary advance or short-term loans.
- Knowledge of debt collection systems, skip tracing basics, and relevant Kenyan legislation.
- Proficient in Microsoft Office, especially Excel and basic reporting tools.
- Strong negotiation, communication, and conflict resolution skills.
- Ability to work under pressure and maintain professionalism in high-volume call environments.
- Customer-focused with a results-driven mindset.
Applying Instructions
Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.
We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.
*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
Salary: Monthly Gross Salary: KES 23,000 (Approx. 200 USD)
Location: Applewood, Adams - Nairobi Region
Career Level: Entry-Level
Job Type: Full-time
Deadline for applications: 30/08/2025