Telemarketer

at Talanta institute
Location Nairobi, Kenya
Date Posted April 2, 2023
Category Customer Service
Job Type Full-time
Currency KES

Description

Talanta institute is a Technical and Vocational Education and Training (TVET) Centre. Our training focuses on whole youth development with an aim to produce market relevant graduates through emphasis on mentorship and training in practical, entrepreneurship, workplace and life skills. We seek to transform the society through education, practical skills training and nurturing talents. Through emphasis on practical skill training and market affiliation to get experience, we have managed to provide an experiential learning experience, which helps to bridge the gap that exists in the mismatch of the skills in trainees and the market requirement. We are a media training institute with diploma (2 years) and certificate (1 year and 3 months) courses in: • TV and Film Production • Music Production • Graphic Design. • Animation • Journalism. Our 3-month short courses include: Camera Operations, Performing Arts, Deejaying, Photography, Videography, Editing, Digital Marketing, TV and Radio Hosting among others. Our practical skill training has allowed the trainees who have gone through our courses to start their enterprises or take up leading roles in their respective industries. We also offer Media Production Services including Event Coverage – Videography, photography and Live streaming and all other services in our areas of training.

Responsibilities

  • Cold call people using a given phone directory to sell products or solicit donations
  • Answer incoming calls from prospects
  • Use scripts to provide information about product’s features, prices etc. and present their benefits
  • Ask pertinent questions to understand the customer’s requirements
  • Persuade the prospect to register by demonstrating how our courses meet their needs
  • Record the prospect’s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to meet targets and facilitate future sales
  • Keep records of calls and sales and record useful information

Requirements and skills

  • Proven experience as telemarketer or similar sales/customer service role
  • Proven track record of successfully meeting targets preferably over the phone
  • Working knowledge of relevant computer programs (e.g. Excel)
  • Proficient in English
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection.

Applying Instructions

Submit your CV, copies of relevant documents and Application to:
The Principal,
Talanta Institute
P.0. Box 76961-00620,
Nairobi, Kenya

WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to info@newjobskenya.com

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