Cross-Functional & Technical competencies

Knowledge Generation

•  Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Digital Awareness and Literacy

•  Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Customer satisfaction/ client management

•  Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs;
•  Provide inputs to the development of customer service strategy;
•  Look for ways to add value beyond clients’ immediate requests;
•  Ability to anticipate clients’ upcoming needs and concerns.

Communication

•  Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience;
•  Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Required Skills and Experience

Education:

•  Secondary education with technical training in human resources, business administration or related areas;
•  University degree in human resources, business, or public administration, or related areas is desirable but is not a requirement.

Experience:

•  6 years of relevant experience in personnel and/or business management;
•  Experience in MS Office 365;
•  Experience working in web-based management/CRM systems would be an asset;
•  Experience working with Salesforce Service Cloud would be an asset;
•  Experience in an international or non-profit context would be an asset;
•  Experience working with volunteers would be an asset;
•  Fluency in English;
•  Proficiency in another official UN language and/or other dominant language in the region would be an asset.

Disclaimer

•  Only short-listed applicants will be contacted;
•  The successful candidate will hold a UNDP letter of appointment;
•  This post is for local recruitment only. It is open to citizens of Kenya.